As a full-fledged management company, Seeyond signed the United Nations' Principles for Responsible Investment (UN-PRI) and developed its own Responsible Investment Policy in 2018, the very same year as its creation.
The remuneration policy of the Seeyond management company was established in accordance with the 2011/61/EU (AIFM) ("the AIFM Directive") and Article L.533-22-2 of the Monetary and Financial Code, concerning alternative investment fund (FIA) portfolio management companies based in France. It complies with the recommendations of the European Securities and Markets Authority (ESMA) and the French Financial Markets Authority (AMF). It also applies extensively to all the activities of the management company (OPCVM, FIA and mandates).
GENERAL PRINCIPLES
Seeyond has put in place a system to effectively, transparently and harmoniously handle customers ‘ claims in accordance with applicable regulations.
Access to claims processing is free, and customers can file their claim as the case (i) in French or (ii) in one of the official languages of the Member State in which the OPC (collective investment agency or investment fund) is marketed or in which the service is provided.
Definition of claim
A claim is defined as a statement of customer dissatisfaction with the professional.
A request for information, advice, clarification or a service is not a claim.
Requests and claims may include management, portfolio performance, pricing, legal documentation or any information related to the service provided.
ORGANISATION OF CLAIMS PROCESSING WITHIN SEEYOND
How to transmit a claim
A complaint can be made by mail, phone or email, or to the customer's usual contact :
Complaints by mail are addressed to: Seeyond - Customer Service, 43 Avenue Pierre Mendès France - CS 81436 - 75648 Paris Cedex 13 France.
Claims made by telephone are recorded by customer support officers.
Complaints by email should be directed to : ClientServicingAM@natixis.com
Processing deadlines
Seeyond commits to:
- Confirming all claims it receives within a maximum of 10 days, except in cases where the response can be made within that time
- Responding to claims within two months from the date they are received
- Informing the client in the event that this deadline cannot be met, the processing of the claim and the special circumstances that justify the fact that this deadline cannot be met
MEDIATION BY THE FINANCIAL MARKETS AUTHORITY
The Financial Markets Authority has an Ombudsman who can be requested by any interested person, individual or legal entity, in the context of an individual dispute within the scope of its competence, namely financial investments.
You can mail your request to :
AMF Ombudsman
Financial Markets Authority (AMF)
17 Place de la Bourse
75082 PARIS CEDEX 02A
A mediation application form is available on the AMF website: (www.amf-france.org).
Corruption is fraudulent, unethical and punishable by heavy criminal and administrative penalties. Violations of anti-corruption regulations are, by their very nature, serious and can lead to damage to Seeyond's reputation.
Seeyond is committed to carrying out its business with integrity in order to guard against any form of influence from peddling and corruption.
Preventing conflicts of interest
Un conflit d’intérêts est une situation dans laquelle la société de gestion exerce des activités dont la réalisation peut porter atteinte aux intérêts des clients si l’organisation mise en place n’est pas appropriée. Pour Seeyond, la détection, la prévention et la gestion du risque de conflits d'intérêts passent par la mise en place d'une organisation spécifique décrite dans le document ci-dessous.
Order enforcement policy
Seeyond's order enforcement policy outlines the company's overall organization and applied principles, including :
- Selection of intermediaries and counterparties
- Review and control mechanisms used to achieve the best possible result for its customers
PROTECTING HOLDERS FROM THE DILUTION EFFECT OF FUNDS
PREAMBLE: FUNDAMENTAL PRINCIPLES ADOPTED BY SEEYOND
PREAMBLE: FUNDAMENTAL PRINCIPLES ADOPTED BY SEEYOND
In an effort to preserve the long-term interest of its shareholders and in accordance with the recommendations of the AFG charter, Seeyond has chosen to deploy the swing-pricing mechanism.
The implementation of swing pricing only applies to funds that benefit from this mechanism. Holders can consult the prospectus for more information.
The table below illustrates the funds for which Seeyond has set up swing pricing.
| Portfolio name | |
|---|---|
| Natixis LCR Actions Euro | |
| Seeyond Actions CAC 40 | |
A holder who subscribes or repurchases an amount below the trigger threshold is not guaranteed to be executed on a non-swung net asset value (NAV). In fact, the crossing of a trigger threshold is assessed globally by taking into account the total amount collected, i.e. the net balance of subscriptions/redemptions of all holders.
Furthermore, Seeyond can modify the parameters of the swing pricing mechanism at any time, particularly in the event of a crisis on the financial markets.
Finally, a Frequently Asked Questions section aims at answering the various questions of the holders concerning the functioning and impacts of the mechanism. It applies to professional and non-professional clients within the scope of the Markets in Financial Instruments Directive (MiFID).
- This document is available on Seeyond's website.
- This document is also available upon request from Ostrum Asset Management's Customer Service Department, by sending an email to the following address: ClientServicingAM@natixis.com
SEEYOND
Customer Service
43 Pierre-Mendès-France Avenue - 75013 PARIS